Frequently Asked Questions
Frequently Asked Questions
What are your products intended for?
All products sold by Riptidez are for research and laboratory use only. They are not for human or veterinary use.
How long does shipping take?
Orders are typically processed within 1–2 business days.
Standard U.S. shipping times usually range from 2–5 business days depending on location.
You will receive a tracking number once your order ships.
Do you offer returns or refunds?
Due to the nature of research materials, all sales are final.
If your order arrives damaged or there is an issue with fulfillment, please contact us and we will make it right.
How should products be stored?
Lyophilized powders: Store sealed in a cool, dry place away from direct light.
Reconstituted solutions: Refrigerate at 2–8°C (35.6–46.4°F).
Always follow proper research handling procedures.
Do you ship internationally?
At this time, we primarily ship within the United States.
If you have a special request, please contact us before placing an order.
How can I contact you?
You can reach us through the Contact page on our website or by email.
We aim to respond to all inquiries within 1 business day.
Is my payment secure?
Yes. All transactions are processed through secure, encrypted payment gateways.
We do not store your payment information.
Do I need an account to place an order?
No. You can check out as a guest.
Creating an account simply allows you to track orders more easily.